DayCasion Account & Data Deletion Policy
App: DayCasion · Operator: DayCasion LLC (Wyoming, USA)
Effective date: October 24, 2026
You can request deletion of your DayCasion account and associated personal content, either from within the app or through our external request method. This page explains how, what is deleted, and what may remain for a limited time.
Before you delete
- Download anything you want to keep. In the app, go to Settings > Privacy & Data > Download my data. Deletion of your active account and memory files is intended to be irreversible. Limited protected backups or provider records may persist until their ordinary retention period ends; we do not promise that individual files can be recovered.
- Cancel your subscription. Deleting your account does not cancel an App Store or Google Play subscription. Cancel it in your Apple account (Settings > your name > Subscriptions) or in Google Play (Payments & subscriptions > Subscriptions). Otherwise you may continue to be charged.
Option 1: Delete your account in the app
- Open DayCasion and go to Settings.
- Tap Delete account. If you have a subscription, tap Manage Subscription to cancel it first.
- Tap Continue to Delete Account, type DELETE, and confirm.
After confirmation, DayCasion closes the sign-in account and starts permanent deletion. Associated storage and provider cleanup may finish later through a retryable server process. We send an account-deletion completion email only after the cleanup has succeeded and been verified. Errors are retried and escalated internally; the initial response means the account is closed, not that all provider and storage cleanup has finished.
Option 2: Request deletion without the app
You do not need to install or open DayCasion to request account deletion. Email info@daycasion.com from your registered email address with the subject Delete my DayCasion account. If you no longer have access to that email address, explain this in your message so we can establish an appropriate identity-verification method.
We acknowledge verified deletion requests and aim to complete DayCasion-controlled account deletion within 30 days of verification, subject to legally permitted extensions and necessary security checks. We will explain significant delays and send a completion notice after verification of cleanup. Email support does not require a separate web form or a second app-based deletion system.
What is deleted
When your account is deleted, we delete:
- your sign-in (email address, password and display name) and sign-in sessions;
- all memory profiles (My Life, Child, Pet, Family Member) and profile photos;
- all memories, written stories, dates, photos, videos and voice or audio recordings, including memories added with Add Past Memories;
- all Life Stories and chapters;
- Year in Review orders, storyboards, on-screen text, photo copies and movies;
- your Legacy Executor's details, your Legacy Code, access choices, any legacy activation, eulogy and access links (your executor's link stops working immediately);
- your AI permission records and AI usage records;
- export records and any stored export files;
- internal subscription and purchase records and purchase-notification payloads tied to your account, except narrowly justified, minimized records required by law or for fraud/dispute purposes (account-linked records are removed; minimal processed billing-event records are subject to a 13-month retention cap);
- your customer record at RevenueCat using its account-deletion API (this does not cancel an Apple or Google subscription);
- queued and sent email records.
What may remain, and for how long
Deletion removes information controlled by DayCasion through its account cleanup procedure. Some limited records can remain as follows:
| Record | Retention and reason |
|---|---|
| Minimal deletion audit record | Up to two years; contains a one-way identifier, deletion reason, counts and dates rather than the deleted account's contents |
| Minimized processed purchase-event records | Up to 13 months for operations, reconciliation and dispute prevention; deleted accounts are not retained by account ID |
| Supabase backup and platform logs | Until expiration under the applicable backup and security-log retention schedule |
| Apple and Google purchase records | Retained independently under their policies and legal obligations; DayCasion cannot delete those store records |
| Postmark email activity | Under the configured account/service retention period |
| OpenAI security/abuse records | Under the applicable API terms, settings and legal exceptions |
| Shotstack render history | It may retain render-request information, including on-screen text, under its own practices; deleting DayCasion's hosted movies does not necessarily erase this history |
| Necessary legal or security records | Only where lawful and reasonably necessary for an identified obligation |
Files already saved on your device, shared through other apps, or delivered to a Legacy Executor cannot be recalled from those recipients. Account deletion does not automatically cancel an Apple or Google subscription.
Deleting some data without deleting your account
- A memory: delete it from the memory detail screen. Associated files and Year in Review preview copies are queued for server-side cleanup.
- A profile: delete it from profile settings. Content solely belonging to that profile is removed; shared memories assigned to another profile can remain.
- Legacy Executor permission: remove or change it in Settings > Legacy Executor while the system permits changes.
- AI-written eulogy permission: turn it off before the legacy process begins.
- Year in Review: you may cancel an unpaid order. A paid order can be cancelled in-app before production starts, which revokes consent but does not automatically refund payment. Once processing has started, contact info@daycasion.com about available options. Deleting your account removes your stored movies and orders through the monitored account-deletion process.
If a DayCasion member has died
A Legacy Executor may use the separate, authorized Legacy Executor process but is not automatically permitted to delete the deceased member's account. A personal representative or other person legally authorized to act may contact info@daycasion.com. We may require proportionate evidence of identity, death and legal authority before disclosing or deleting information.
Accounts we do not delete automatically
DayCasion does not currently automatically delete accounts solely because a subscription expires. A 90-day expiration mechanism with advance warning emails has been built but is disabled. If activated, we will first publish the operative terms, applicable exemptions, effective date and recovery/export options. This does not affect the right to request deletion at any time.
Contact
info@daycasion.com — DayCasion LLC (Wyoming, USA)
Important difference: cancellation versus deleting your account
Canceling a subscription stops renewal according to the store's rules; it does not itself delete memories or cancel an existing paid period. Deleting your account is a separate intentional action after a warning and typed confirmation (or verified email request). The account is closed promptly, with verified cleanup finishing afterward. Deleting an account does not cancel a store subscription.
Failure handling and confirmation
The deployed cleanup process tracks deletion across database rows, private storage buckets, derivative previews, exports and supported provider records. It retries failures, alerts support after repeated failures, and sends the customer a completion message only after verified completion. Copies previously delivered to other people or held under separate provider retention practices may remain as described above.