DayCasion Data Protection & User Rights Policy
Effective date: October 30, 2026
This policy explains how to see, correct, download and delete your information, and how we handle privacy requests. It works together with our Privacy Policy, which describes what we collect and why.
1. Do it yourself in the app
| Request | Available method |
|---|---|
| View memories and profile data | Open Profiles, Timeline, Life Stories and Settings |
| Correct information | Edit the relevant memory, profile or Life Story, subject to account access limits |
| Download information | Settings > Privacy & Data > Download My Data, then Export All My Memories (called Complete export in older app versions). Your complete export is prepared on our servers, and large accounts are supported by splitting the export into several ZIP parts; we email you a link to a secure download page (export.daycasion.com) where you sign in and download it within 7 days. One free self-service export is available every 365 days; see section 2 for additional copies |
| Delete selected information | Delete a memory, profile or Legacy Executor permission in the app |
| Delete your account | Settings > Delete account, or request deletion by email as described in the Account & Data Deletion Policy |
| Control AI eulogy permission | Settings > Legacy Executor, before activation is locked |
| Withdraw AI consent for a Year in Review movie | Each order requires fresh consent. Before production starts, use Cancel order in Year in Review to revoke consent and cancel that order. After production starts, email info@daycasion.com for assistance; a refund must be requested through Apple or Google. |
2. Make a request to us
Send an email to info@daycasion.com from the address associated with your DayCasion account and describe whether you seek access, correction, a data copy, deletion, or information about processing. If you no longer control the address, explain that so we can agree on proportionate identity verification.
Additional data copies. The self-service export is limited to one free complete export every 365 days. If you need another copy sooner, or you are making an access or portability request under applicable law, email us and we will provide it as the law requires, including outside that limit. Before deleting your account, you can request a final export regardless of the 365-day limit (in the app, or by emailing us); deleting your account immediately ends access to any prepared export, and its files are then permanently removed in the background with the rest of your data, so download it first.
We aim to acknowledge requests promptly and respond within 30 days of verifying the request, unless a shorter legal period applies or a legally permitted extension is needed. We will explain any permitted extension. We may ask for proof of authority from an agent acting for someone else, and will not disclose another member's private memories solely because a request has been made.
If we deny a request, we will give the reason where permitted. You may appeal by replying with Appeal in the subject line; we will handle the appeal under applicable law and provide any required information about further remedies. Requests are generally free except when a legally permitted fee applies to a manifestly excessive request. We do not retaliate against members for exercising applicable privacy rights.
3. Rights that may apply where you live
Depending on where you live and which laws apply, you may have rights to know, access, correct, delete or receive a portable copy of personal information, and to appeal certain decisions. DayCasion does not sell personal information or operate targeted advertising, so it does not offer an opt-out for activities it does not undertake. We respond to valid requests under applicable law and offer the account controls described here to all members.
4. Information someone else added about you
DayCasion members can record memories that mention or show other people. Each member's account is private, and we generally cannot search other people's accounts on your behalf. If you believe a member stored information about you or your child without permission, or you have been named as a Legacy Executor and want your details removed, contact us. Tell us who you are and why you are writing; do not send copies of the material. We will review the request and may contact the account holder. We will act where the law or our Terms require.
5. Children's information
DayCasion accounts are intended only for people 18 or older. Adults may create Child profiles, subject to appropriate authority and consent. A parent or guardian concerned about content relating to a child in another member's account can contact info@daycasion.com; DayCasion will review the concern and any legal rights involved. If we discover a minor account holder, we may close the account following appropriate verification and legal requirements.
6. Deceased members
A named Legacy Executor may use only the authorization provided by the member through the Legacy Executor process. Other people requesting access to or deletion of an account belonging to a deceased person should email info@daycasion.com. We may require evidence of identity, death and the requester's legal authority; a personal or family relationship alone does not automatically grant access.
7. How we protect your information
These safeguards are in place today:
- Encrypted (HTTPS) connections between the app, our servers and our providers.
- Server-enforced access rules, so each account can reach only its own records and files.
- Private file storage and access-controlled delivery. Some functions provide expiring signed links (currently configured at approximately 10 minutes for executor media, 1 hour for movie playback and export downloads, and 3 hours for rendering); recipients may retain copies they download.
- Exports can be downloaded only by the account holder after signing in, and are deleted automatically after 7 days.
- Passwords, Legacy Codes and Legacy links stored only in protected (hashed) form.
- Limits on Legacy Code attempts.
- A 24-hour hold and stop link before any Legacy material is released.
- Service credentials kept on our servers, never in the app.
- No payment card details handled by DayCasion.
No system is perfectly secure. If a security incident affects your personal information, we will notify you and authorities as the law requires.
8. Contact
info@daycasion.com — DayCasion LLC (Wyoming, USA)
Limits of the automated export and deletion workflow
The export system supports large accounts by splitting the export into ZIP parts of up to about 1.9 GB; very large exports can take several hours to prepare. The offline viewer (index.html) is designed for a computer's web browser and may not open from the iPhone Files app. If an export can't be completed, contact info@daycasion.com and we will help you get a complete copy. DayCasion's explicit account-deletion process closes an account and runs monitored, retryable cleanup of stored records, media, derivative previews, exports and supported provider records. A confirmation email is issued only when the required cleanup has completed.
Account lapse versus a privacy-rights request
Cancelling or not renewing a subscription is not a deletion request: it stops future renewals, and your account and memories remain. DayCasion has built—but not enabled—a 90-day automatic deletion process for accounts whose subscription has expired, with warning emails 30, 7 and 1 days before any deletion. If it is enabled, we will update our policies and notify members first. Deleting your account in the app is different: the account is closed immediately and cannot be undone, and you lose access to your memories and any prepared export at once; the associated data and files are then permanently removed by a background process. Voluntary account deletion and qualifying privacy-rights requests use the separate verified account-deletion process; they do not require waiting for the optional subscription-expiration lifecycle.