DayCasion Subscription, Refund & Digital Products Policy

Effective date: October 30, 2026

This policy explains what you can buy in DayCasion, how billing, renewal and cancellation work, and how refunds are handled. All purchases are made through the Apple App Store or Google Play, which process your payment. The price, in your local currency, is always shown in the app before you confirm.

1. DayCasion plans (subscriptions)

One DayCasion plan covers the account’s maximum of five combined profiles/person slots (including My Life, child, pet and family-member Life Stories), sharing one storage allowance. Representing a family member through Life Story does not consume a second, duplicate slot for the same person.

The applicable monthly price, currency and any available introductory offer are displayed in the store purchase screen before you confirm. No free trial is currently offered by DayCasion.

2. Extra storage (subscription add-ons)

You can add extra storage to your plan: +5 GB, +25 GB, +50 GB or +100 GB. Each is a monthly subscription that renews automatically. You can hold one extra-storage level at a time, and it is shared by all your profiles.

3. Automatic renewal, changes and cancellation

• Subscriptions renew automatically according to the renewal terms displayed and confirmed by the applicable store. Manage or cancel before the store’s renewal cutoff as shown by Apple or Google; actual charge timing and cancellation deadlines are governed by the store’s current rules.
• Cancel or change a plan: on iPhone, Settings > your name > Subscriptions, or in the App Store. On Android, open Google Play > Payments & subscriptions > Subscriptions. You can also reach these from DayCasion: Settings > Profile Subscriptions > Manage.
• After you cancel, you keep access until the end of the period you paid for.
• Upgrades and downgrades are handled by Apple or Google under their rules (for example, a downgrade usually takes effect at your next renewal).
• If a price changes, Apple or Google will notify you as their rules require. Where required, you must agree before the new price applies.
• Deleting the app or your DayCasion account does not cancel a subscription.

4. When a subscription ends

Canceling renewal does not end an already-paid period. Your active entitlement continues until its actual expiry under the applicable store's rules. You may continue to access information and use features subject to the access controls available on your account.

At present, DayCasion does not automatically delete accounts merely because a subscription expires. A 90-day expiration-and-warning system has been built but is disabled. If the 90-day policy is activated, we will update this document in advance with the effective date, warning schedule, renewal rights, available exports and exclusions.

5. Restoring purchases

If you reinstall DayCasion or use a new device, sign in and tap Restore Purchases on the plan screen or in Settings > Profile Subscriptions. For Legacy purchases (section 7), use Restore Purchases in Settings > Legacy Executor. Subscriptions and Legacy purchases are linked to the App Store or Google Play account that bought them. Year in Review movies are kept in your DayCasion account, not in the store.

6. Year in Review (one-time purchase)

• Product: one personalized movie for one memory profile and one eligible calendar-year or rolling 12-month period, purchased separately at the price shown in the app (currently intended retail price $49 USD).
• Eligibility and consent: the chosen profile must have dated photos or videos for the selected period. Every order requires a fresh AI-processing consent describing what OpenAI and Shotstack receive, including recording counts and lengths and must-include/Life Story flags. Earlier order permissions are not reused. See our AI Processing & Consent Policy.
• Concurrent orders: one active movie order at a time per account.
• Production: after payment, DayCasion builds a movie of up to 20 minutes, reviews it internally, and then provides private viewing/download access and an email notice. Actual delivery time depends on production and review; no guaranteed turnaround is offered.
• Cancellation window: before payment, you may cancel or abandon the order. After payment but before production starts—usually a window of only a few minutes—you can select Cancel order in the app. This revokes consent and cancels that movie; it does not automatically refund the purchase. Once production has started, contact info@daycasion.com for assistance; the in-app cancellation option is no longer available.
• Failure to deliver: if DayCasion cannot provide a purchased movie, contact info@daycasion.com. We will investigate, attempt a remake or correction without a second product charge where appropriate, and assist with the applicable Apple or Google refund-request process if delivery remains impossible. This does not limit any statutory refund rights.
• Refund or reversal: if a store reverses the purchase, we may stop undelivered processing or revoke access as permitted by law and platform rules.

7. Legacy Executor purchases (one-time)

Naming a Legacy Executor and creating your Legacy Code are free. Without a Legacy purchase, when your legacy process completes your executor receives a notice only: an email letting them know you named them as your Legacy Executor. No eulogy, memories or files are shared.

You can give your executor more with these optional purchases:

Pay once. Legacy purchases are one-time, non-recurring, non-consumable purchases. They are not subscriptions and have no recurring charges. Prices are shown in US dollars; the price in your local currency, including any applicable tax, is shown by Apple or Google before you confirm.

• Who pays: you, the account owner, buy Legacy features for your own account. Your executor is never charged and does not need a DayCasion account.
• What you can buy: the app offers only what you don't already own. If you own Eulogy or Full Legacy Access, you can buy the other separately; the Complete Legacy Package is offered only when you own neither.
• Eulogy and AI permission: your eulogy is written using AI, so it needs your explicit permission, which is separate from payment.
  • Before you buy Eulogy or the Complete Legacy Package, the app asks for this permission. If you decline, the purchase doesn't start and you aren't charged.
  • Your permission is recorded only after the purchase succeeds. Share Eulogy is then selected in Settings > Legacy Executor. If the purchase is cancelled or fails, no permission is recorded.
  • You can choose No Eulogy at any time while your Legacy choices can still be changed. This withdraws your permission straight away; you keep your Eulogy purchase.
  • Choosing Share Eulogy again asks for your permission again.
  When the process begins, DayCasion sends the written memories and Life Story of your My Life profile to OpenAI to write the eulogy; photos, videos, voice recordings and account or billing details are never sent. See our AI Processing & Consent Policy. If there isn't enough saved material, a eulogy can't be prepared; contact info@daycasion.com.
• Full Legacy Access choices: buying Full Legacy Access doesn't share anything by itself. Under Memories, Full Legacy Access is selected for you after the purchase; tick the profiles and kinds of material your executor may see, then tap Save (you'll be asked for your DayCasion password). Until you save, or if you choose Don't share memories, no memories are shared.
• Executor access: with Full Legacy Access, only the profiles and kinds of material you select and save are shared, and only after your executor enters their email address, date of birth and your one-time Legacy Code and the 24-hour hold ends without being stopped by you. Your executor receives a private link valid for 30 days that can be renewed to the email address on file. Access is read-only: your executor can't edit or delete anything and never sees your password or billing information. Your executor can download individual items, and can request a download of everything you shared up to three times every 30 days; each prepared download is kept for 7 days and then deleted automatically. Executor downloads don't count toward your own yearly export.
• When settings are fixed: your Legacy choices (Share Eulogy or No Eulogy, and Full Legacy Access or Don't share memories, with the profiles and materials you saved) remain editable until the 24-hour hold ends. When it ends, your choices and purchased features are recorded for that legacy process and can no longer be changed.
• Refunds: refunds are handled by Apple or Google (see section 8). If a Legacy purchase is refunded or reversed before your legacy process begins, that feature is removed and your executor won't receive it. A refund after your legacy process has begun does not withdraw what was already provided to your executor for that process.
• Restoring: Legacy purchases are linked to the App Store or Google Play account that bought them. Use Restore Purchases in Settings > Legacy Executor.
• Account deletion: deleting your account removes your Legacy Executor settings and ends any executor access. Legacy purchases are not refunded automatically when you delete your account.

8. Refunds

Purchases are billed through Apple or Google. Refund eligibility is determined under applicable store policies and consumer law.

• Apple: reportaproblem.apple.com.
• Google Play: request a refund using Google Play's purchase help and refund process; if a request is referred to DayCasion, contact info@daycasion.com and include the relevant transaction information without sending payment-card details.

Except where the law requires otherwise or the platform grants a refund, unused portions of subscription periods are not automatically refunded. We will not charge an additional Year in Review product purchase to correct our own failed production of that same order. For Legacy purchases, see section 7.

9. Complimentary access

We may give some accounts complimentary access or extra storage, for example for testing or support. It may be adjusted or withdrawn on reasonable notice, subject to applicable law; any transition to ordinary paid access should be explained to the member. The relevant post-entitlement preservation rules then apply.

10. Products not yet available

The following are planned but cannot be purchased today. They will have their own terms when they launch.

• Premium Memory Albums: a designed album of your memories by profile, year and month.
• Import Memories: a paid service to bring in external material such as journals, personal archives, document folders and Facebook exports. This is separate from the free Add Past Memories feature, which is included in DayCasion today.

11. Contact

Billing and product support: info@daycasion.com

Privacy, cancellation and data preservation

Deleting your DayCasion account is separate from canceling a store subscription. Deleting the account permanently removes member-controlled records as explained in the Account & Data Deletion Policy; the associated store subscription must be canceled separately through Apple or Google. The 90-day preservation window is intended only for expiration of paid entitlement, not an additional waiting period imposed on a member who affirmatively requests deletion.

Data export

You can request a complete export of your account in Settings > Privacy & Data > Download My Data, then Export All My Memories. We prepare it on our servers and email you a link to a secure download page; the export is kept for 7 days and then deleted automatically. One free self-service export is available every 365 days; contact info@daycasion.com if you need another copy sooner.